![]() In this case, the original owner is the Apple account that was used on the device before it got wiped. Your device gets erased when someone steals or loses it.ĭespite being erased, it still asks for the owner’s login details. They can guide you through the necessary steps and provide further assistance if you can provide proof of ownership.Let’s first explain What is iCloud activation lock is?Īn activation lock protects your iOS device. Apple Support: For assistance, contact Apple Support directly.This may involve providing personal information and answering security questions to verify your identity. Apple ID account recovery: If you have forgotten your Apple ID or password, you can attempt to recover your account by visiting the Apple ID account page () and following the account recovery steps.They may request documents like the original purchase receipt or other proof of ownership to assist you in unlocking the iCloud lock. Contact Apple Support or visit an authorized Apple service center and explain the situation. ![]()
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